Karen is the NEW property manager and she's freaking awesome. Very down to earth and knows her stuff. Will do anything to help you and put you in contact with resources. Any time we have maintenance issues (rarely) the guys show up promptly if the same day, within the hour or if I call late they are here the next day. Most importantly the hallways are clean and smell good, trash is never piled up, neighbors are cool. The only bugs we see are the ones from roofline because of where our apartment